Safety is a priority for everyone and leaders embed a culture of openness and collaboration. People are always safe and protected from bullying, harassment, avoidable harm, neglect, abuse and discrimination. Their liberty is protected where this is in their best interests and in line with legislation.
Where people raise concerns about safety and ideas to improve, the primary response is to learn and improve continuously. There is strong awareness of the areas with the greatest safety risks. Solutions to risks are developed collaboratively. Services are planned and organised with people and communities in a way that improves their safety across their care journeys. People are supported to make choices that balance risks of harm with positive choices about their lives. Leaders ensure there are enough skilled people to deliver safe care that promotes choice, control and individual wellbeing.
Infection, prevention and control
- We can evidence how our infection, prevention and control measures are aligned with the latest good or best practice. We review latest research and contribute to it where possible.
- We’ve identified people who are clinically vulnerable from infections and implemented additional processes and procedures to keep them as safe as possible.
- We involve the people we support (and/or their family/advocates) in identifying and managing risks associated with cleanliness, infection control and hygiene.
- We proactively promote cleanliness, including ensuring where people live is safe and hygienic.
- We’ve assessed the impact on residents and the people we support of how PPE may cause fear and anxiety for the people we support, particularly those who have limited mental capacity, and have mitigated these concerns.
- The people we support know how to raise any concerns or complaints around infection, prevention and control if they think it’s unsafe or not effective, without fear or discrimination.
- We have open and transparent meetings about interventions e.g., vaccines – if someone is finding it difficult to comprehend, we will ask external trusted professionals to speak to the team/residents / relatives e.g., GP / Pharmacist.
- Our training covers the basics such as handwashing, through to safe use of PPE and more specialist precautions such as outbreak management, food hygiene, nosocomial and community infections.
- Where possible, we provide infection, prevention and control training to the people we support, not just our staff team.
- Where relevant to our service, our staff team are trained and know how to immediately instigate full infection control measures to care for people with symptoms to avoid viruses spreading to other people and staff.
- Where relevant to our service, we have infection, prevention and control measures that ensure visitors are protected from harm to themselves and others.
- Where relevant to our service, we have excellent communication methods with visitors and relatives to inform them of any outbreaks / changes in visiting.
- We provide protective clothing and associated aids to staff and the people we support (e.g., alcohol gels and hand washes, shoe covers, gloves, aprons, and face masks).
- All the equipment we use to support the monitoring of the people we support meets infection, prevention and control measures and decontamination standards (e.g., guidance/code of practice.).
- We have a clear cleaning schedule and ensure it’s accessible and regularly updated. We undertake regular deep cleaning and ensure effective records are kept which help to inform when further intensive cleaning may be required.
- We encourage opportunities to keep our staff and the people we support safe using of vaccinations and testing where possible.
- We have created a culture which encourages people and staff to raise concerns about cleanliness, infection control and hygiene.
- We use infection, prevention and control experts and/or internal champions to help protect from the risk of cross infections.
- We have a good understanding of when and how to access local infection prevention and control resources (e.g., the local health protection team or infection control nurse) when they need advice and support.
- We have clear procedures in place to notify others about COVID-19 outbreaks and other infectious diseases impacting our service.
- We develop and maintain clear policies and procedures for staff to follow that align with infection, prevention and control good practice, including regular spot checks and audits.
- Where relevant to our service, we ensure that there’s prominent signage and instructions at our service to explain what people should do to ensure safety.
- We have a strategy for continuous improvement in infection, prevention and control, including accountable leadership, multi-agency working and the use of surveillance systems. This is in accordance with NICE Quality Standards.
- We ensure managers and staff know how to escalate issues and alert appropriate agencies to help control infection and protect others using the service or in the community.
As well as structured cleanliness audits, real time feedback is equally as important.
We pride ourselves on the finish and cleanliness of the building and hold all our staff to high standards on maintaining cleanliness.
This verified patient review gives a snapshot of how our service user found our environment.