People and communities have the best possible outcomes because their needs are assessed. Their care, support and treatment reflects these needs and any protected equality characteristics. Services work in harmony, with people at the centre of their care. Leaders instil a culture of improvement, where understanding current outcomes and exploring best practice is part of everyday work.

Everyone is supported to see what works well and not so well based on indicators of quality. Continuous improvement is always guided by this insight.

Delivering evidence-based care and treatment

• We keep the people we support regularly informed about the latest good and best practice, enabling them to be involved in decisions about changes to their care.
• We can evidence how we keep informed of the latest good practice related to the care and support we deliver.
• We provide care in line with the latest legislation, standards, and evidence-based research, revising policies and procedures when needed.
• We assess people’s nutritional needs and ensure that they have a management care plan that aims to meet their complete nutritional requirements. This is in accordance with NICE Quality Standards.
• We follow NICE guidance and ensure that their Quality Standards are embedded into how we deliver care across our service.
• We ensure that our policies are regularly reviewed and closely aligned with latest legislation, NICE guidelines and other good practice. All staff are informed when we update our policies.
• We ensure our managers and leaders understand the latest legislation, best practice standards and evidence-based research related to the care they provide.
• We ensure our induction, training and development of staff is informed by the latest legislation, standards and evidence-based research.
• We ensure that there is consistency across our care and support in relation to the delivery of good and best practice.
• We regularly review and make key changes to practice because of new legislation, standards and evidence-based research.
• We ensure any changes to practice as a result of new legislation, standards and evidence-based research are effectively communicated.
• We ensure our service has effective systems in place to avoid discrimination when making care decisions.
• Our managers and leaders seek our innovative practice. We look for partnership and learning opportunities to enable our service to operate the highest levels of care and deliver the latest best practice.

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