People are always treated with kindness, empathy and compassion. They understand that they matter and that their experience of how they are treated and supported matters. Their privacy and dignity is respected. Every effort is made to take their wishes into account and respect their choices, to achieve the best possible outcomes for them. This includes supporting people to live as independently as possible.
We understand the importance of face to face appointments, however we have the ability, technology and expertise to adapt and respond to people's immediate needs. In this verified review our team utilised a telephone consult to support a patient who had been struggling to access care from alternate providers, offering a fast, efficient resolution.