CQC Assessment at The Vesey




Equity in experiences and outcomes

Equity in experiences and outcomes

People and communities are always at the centre of how care is planned and delivered. The health and care needs of people and communities are understood and they are actively involved in planning care that meets these needs. Care, support and treatment is easily accessible, including physical access. People can access care in ways that meet their personal circumstances and protected equality characteristics.

People, those who support them, and staff can easily access information, advice and advocacy. This supports them in managing and understanding their care and treatment. There is partnership working to make sure that care and treatment meets the diverse needs of communities. People are encouraged to give feedback, which is acted on and used to deliver improvements.

Equity in experiences and outcomes

Our Evidence:

Equity in experiences and outcomes

Download Policy:

Download Policy 2:

Relevant review:

Equity in experiences and outcomes
Our thoughts:

We develop of culture of going the extra mile, that is why we publish email addresses for our clinicians and management team.
We offer appointments out of conventional working hours, we try and ensure all patients have equity in experience and outcomes, and that throughout the journey patients have access to support, help and information that is necessary for them.

In this example, our verified review shows how this made our patient feel, with support from the whole team including management.

We believe this approach for all patients will ensure the best experience and outcomes.