CQC Assessment at The Vesey




Care provision, integration and continuity

Care provision, integration and continuity

People and communities are always at the centre of how care is planned and delivered. The health and care needs of people and communities are understood and they are actively involved in planning care that meets these needs. Care, support and treatment is easily accessible, including physical access. People can access care in ways that meet their personal circumstances and protected equality characteristics.

People, those who support them, and staff can easily access information, advice and advocacy. This supports them in managing and understanding their care and treatment. There is partnership working to make sure that care and treatment meets the diverse needs of communities. People are encouraged to give feedback, which is acted on and used to deliver improvements.

Care provision, integration and continuity

Our Evidence:

Care provision, integration and continuity

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Relevant review:

Care provision, integration and continuity
Our thoughts:

We ensure internally our service users have continuity of care, by seeing the same clinicians where appropriate, by having a single clinical system for all of our appointments and by having our multidisciplinary team able to communicate with each other. However it is also important that we can do so effectively with external partners such as NHS GP's, Hospital Consultants etc.

This verified review shows exactly why that is important to service users.